Assist-Personal Activities

Our caring staff respect your independence and dignity:

Personal Care
Complex Personal Care
Mobility Care

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Assist-Travel/Transport

Independence to get to place and lead your life your way:

Out of home service
Medical Appointments
Low mobility assistance

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Community Participation

Keeping you active and connected in the community:

Social Activities
Recreational Activities
Wellness Solutions

Life Skills Development

Develop you inner skills and lifestyle:

Independence
Financial Building
Communication

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Domestic Assistance

Choose service combinations to suit your needs:

Meal Preparation
Cleaning and Laundry
Shopping

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Assistance with home purchase
Mortgage payments
Rent
Permanent residential care (subsidised or private) and residential respite (subsidised)
Heating and cooling costs (installation and repairs)
Whitegoods and electrical appliances (except items designed specifically for frailty such as a tipping kettle)
Household furniture and furnishings:
Lounge suites and recliners which do not support a care recipient’s mobility, dexterity and functional care needs and goals
Other general household furniture such as coffee tables, wardrobes, and bookshelves.
Massage chairs when not prescribed by treating medical practitioner and/or allied health professional
General mattress and frame for bed (exceptions for pressure relieving mattress or mattress/frame for an electrical adjustable bed or hospital bed)
Replacement/maintenance/servicing/cleaning of:
Water tanks
Solar panels
Fencing
Roofs
Heating and cooling or hot water systems
Swimming pools
Home modifications or capital items that are not related to the care recipient’s ageing-related care needs, for example:
Windows, roofs, pergolas, sunrooms, decking
Home modifications that don’t support ageing safely e.g., non-accessible bathroom and kitchen modifications; non-standard fittings in accessible bathroom modifications (e.g., mosaic tiles)
Home modifications requiring development applications
Aesthetic modifications of any kind
Repainting the home
Major plumbing
Emptying of septic tank; remedying sewage surcharge (matter for water company/insurer)
Major electrical work, e.g., rewiring house
Replacement of entire floor and floor coverings throughout the home unless safe passage for mobility equipment required or slip hazard reduction required, as recommended by a health professional for care recipients at risk of falls
Replacement of foundation e.g., concrete/cement slab
Significant changes to the floorplan of the home, such as adding a new bathroom or extension
Extensive gardening services such as:
Planting and maintaining crops, natives and ornamental plants
The installation and/or maintenance of raised garden beds
Compost heaps
Watering systems
Water features and rock gardens
Landscaping
Tree removal
Removal of garden beds
Removal of shrubbery (unless preventing safe access and egress)

General home services that were never, or are generally not completed independently prior to age-related functional decline, including home repairs/maintenance/specialist cleaning performed by a tradesperson or other licensed professional.
Food (except as part of enteral feeding requirements or items listed under food for special medical purposes as per the Australia New Zealand Food.
Standards Code – Standard 2.9.5). Further information on food is below under
Meal services
Home insurance
Rates
Water, sewage, gas and electricity costs
Private transport related costs including vehicle registration, vehicle repairs, vehicle insurance and petrol
Local transit costs of public bus, ferry or train fares
Funeral plans / insurance costs
Pet care and associated costs such as pet food; registration; taxidermy, cremation
Internet and telephone costs, exceptions include:
Care recipients who are homeless or at risk of homelessness (as identified in a care recipient’s ACAT assessment) can use Home Care Package funds for the ongoing monthly charges to ensure connection with service providers
Care recipients who require the internet or landline to support delivery of medication management, remote monitoring service or delivery of an included service on the phone can use Home Care Package funds to set-up telecommunications connections (e.g., to get internet connected)
Beauty therapy (e.g., manicures) and hairdressing
Cost of entertainment activities, such as club memberships and tickets to sporting events
Travel and accommodation for holidays
Supplies to participate in any activity, e.g. gardening or craft
Using Home Care Package funds to pay for solicitors or accountants for maintaining care recipients’ personal affairs
Funeral costs and funeral plans
Gym or pool memberships/access costs when not prescribed for aged-related functional decline and monitored by health professional operating within their scope of practice.

Co-payments for state/territory government funded programs, such as subsidised taxi vouchers and/or aids and equipment schemes
Dentures, dentistry and dental surgery
Prescription glasses or contact lenses
Prostheses (e.g., artificial limb)
Spectacles
Hearing aids available under the Hearing Services Program. Contact the Hearing Service Program (HSP) for guidance on hearing aid replacement and delegate approval for non-standard hearing aids. Exception if care recipient is not a pension concession card holder as Home Care Package may cover like for like of typical hearing aid covered by HSP in this case only.
Continence aids if a participant in the CAPS program
Diagnostic imaging
Natural therapies, including:
Alexander technique
Aromatherapy
Bowen therapy
Buteyko
Feldenkrais
Homeopathy
Iridology
Kinesiology
Naturopathy
Pilates (except sessions supervised by an exercise physiologist or physiotherapist)
Reflexology
Rolfing
Shiatsu
Tai chi (except sessions supervised by a Chinese Medicine Practitioner, exercise physiologist or physiotherapist)
Western herbalism
Yoga (except sessions supervised by an exercise physiologist or physiotherapist)
Payment for informal care – a Carer’s Payments is available to fund the support of family and friends
Section 16.1 of the Home Care Packages Program Manual specifies more information about what ageing related programs can and cannot be accessed while receiving a Home Care Package

Co-payments or gap fees, including for services covered by private health insurance
Medications, vitamins and supplements (as well as items not covered by the PBS such as off-indication prescriptions, medicines not endorsed for listing by the Pharmaceutical Benefits Advisory Committee (PBAC) or medicines where the manufacturer has chosen not to list the product on the PBS
Consultation/tests/surgery with medical practitioner (GPs and specialists)
The only exception to this is a private appointment (i.e. not covered by MBS) with a GP to meet evidence requirements for the dementia and cognition supplement and oxygen and enteral feeding supplements
Hospital costs; Ambulance cover
Private health insurance premiums

Payment to families and friends for care services are typically a program exclusion. Family and friends may instead access the Carer’s Payment – https://www.servicesaustralia.gov.au/carer-payment
Using subsidy to pay for family carers raises serious probity issues under the Public Governance, Performance and Accountability Act 2013 under which the aged care special appropriation sits – generally this is an exclusion unless it is a thin market (i.e. rural and remote Australia; Aboriginal and Torres Strait Islander and CALD populations) and the family member is especially qualified, does not live with the care recipient and the provider and family member (in their capacity as a personal care worker or health professional) have agreed a robust probity plan with the provider. It is a strict exclusion if the family member is already receiving a Carer’s payment.

What is Excluded..?

How Do I Access These Services?

Our friendly and knowledgeable team can assist you in how you could get the best care and services for their needs.

Sounds Like a Team to You?

Assist-Personal Activities

Assist-Travel/Transport

Community Participation

Life Skills Development

Domestic Assistance

What is Excluded..?

How Do I Access These Services?

Sounds Like a Team to You?

0412 215 394

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